Privacy Policy

HomePrivacy Policy

Who We Are

Our website address is: https://hyluxhair.com
 
HYLUX Hair is a professional supplier of 100% human hair wigs, hair toppers, hair extensions and related wig accessories, located in Qingdao, China. This privacy policy explains how we collect, use, store and protect all your personal information when you browse, register, place orders or communicate with us on our official website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://hyluxhair.com/privacy-policy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
 
If you send us product photos, custom wig reference pictures or return inspection images via message forms, we only use these materials for order production, after-sales inspection and customer communication and will not share them with third parties without your explicit consent.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We also use functional cookies to record your browsing preferences, product viewing history and cart information to optimize your shopping experience for human hair wigs, hair toppers and extensions. You can disable cookies via your browser settings at any time, but some shopping functions may be restricted.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We will never sell, rent or trade your personal information to irrelevant third parties for marketing purposes.
 
We only share necessary personal data with trusted service providers for order fulfillment, including:
  1. Payment service providers (PayPal, credit card payment channels) to complete transaction settlement;
  2. International logistics and freight companies to deliver your wig/hair products to your shipping address;
  3. Anti-spam and cloud security service providers to protect website security.
If you request a password reset, your IP address will be included in the reset email.
 
All third-party partners must sign data confidentiality agreements and can only process your information in accordance with global data protection regulations.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile (name, email, shipping address, order records, purchased hair product records). All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We reserve your complete order information for 6 years to comply with international tax, logistics and after-sales dispute handling requirements. After the legal retention period expires, we will securely anonymize or delete your personal data.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To submit a data access or deletion request, please contact our customer service via fyxwigs@gmail.com with your registered email and order number for identity verification.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.
 
Your order, shipping and payment data will be stored on secure cloud servers. Data may be transmitted across borders for international logistics and payment processing, and we will implement standard data protection clauses to safeguard your privacy in compliance with GDPR, CCPA and other regional privacy laws.

Additional Privacy Terms For Hair Product Customers

  1. Custom order information: If you customize wigs, hair color, hair density or lace size, we store your custom requirements only to produce your order and delete related custom records after delivery completion.
  2. After-sales photos: Images you submit for return, exchange or quality inspection will be kept for up to 30 days to resolve after-sales issues and then permanently deleted.
  3. Marketing emails: We only send promotional newsletters if you actively subscribe. You may unsubscribe from marketing emails via the unsubscribe link at the bottom of each email at any time.

Contact Us For Privacy Inquiries

If you have any questions about this privacy policy or your personal data, please email us at fyxwigs@gmail.com.