Refund and Returns Policy

HomeRefund and Returns Policy

Overview

You can apply for returns and refunds within 30 calendar days after you receive your wig or hair topper. We cannot offer full refunds or exchanges once the 30-day window closes after delivery.

Return Eligibility Standards (Strict Hygiene Rules Apply)

Your hair product must satisfy all the rules below before we accept your return or exchange request:
  • You have never worn or used the item; no hairspray, shampoo, perfume or other cosmetic scents stick to the hair
  • You have not made any changes: no cutting, dyeing, bleaching, curling, straightening, combing or washing
  • You keep all original security tags, lace seals, protective hair nets and full original packaging attached and intact
  • No stains, tangles, shedding damage or shape changes caused by your personal use

Non-Returnable Items (Sanitary & Custom Rules)

We cannot accept returns or exchanges for the following products, due to hygiene concerns and custom production characteristics:
  • Any wig or hair topper you have worn, tried on, washed, cut, dyed or restyled
  • All custom units with personalized color, lace size or hair density
  • Clearance goods, discounted promotional wigs and bulk wholesale orders
  • Wig care shampoo, conditioner, hair styling tools and gift cards
  • Products damaged after delivery due to improper operation on your end

Required Documents to Submit a Return Request

Prepare your order number, purchase receipt or order confirmation email before you start your return process.
Do not ship returned hair goods straight to our factory warehouse.

Refund Process

We will email you a receipt notice once we receive and check your returned hair product. Our team will tell you if we approve or deny your refund within 3 working days.
 
If we approve your request, we will send the funds back through your original payment channel. Banks and card providers control transfer speed, and funds usually arrive within 5–10 business days.

Fix Late or Missing Refunds

  1. Check all transaction records in your bank account first
  2. Message your credit card provider — refunds often take extra business days to post
  3. Contact your bank to ask about transfer progress
  4. If you finish all the above steps and still cannot find your refund, email us at fyxwigs@gmail.com and attach your order number

Note For Discount & Sale Products

We only accept refund requests for regular full-price human hair wigs and hair toppers. All clearance, discounted and promotional hair goods count as final sale — we do not issue refunds for them.

Exchanges

We only cover free exchanges for wigs and hair toppers that arrive with factory defects or damage.
If you want an identical replacement unit, email fyxwigs@gmail.com with your order number and clear photos of the flaws first, then ship your item to this address:
 
Industrial Park, 200m East of Xiazhuang Express Way exit, Qingdao, China.

Exchange Shipping Reminder

Delivery times for replacement wigs differ by destination country. We recommend trackable shipping or shipping insurance for high-value hair units. We take no liability if return parcels get lost in transit.

Gift Orders

If we shipped the wig directly to you marked as a gift, we will send you store credit matching the full item value after we inspect your returned goods, and mail a gift credit certificate to your inbox.
 
If the order does not carry a gift label, or the buyer shipped the wig to their own address before gifting it to you, we will send the full refund back to the original buyer’s payment account and notify them via email.

Return Shipping Rules

You must ship your wig or hair topper back to our Qingdao warehouse address above.
You cover all return shipping costs, and original delivery fees are non-refundable. If we approve your refund, we will deduct return postage directly from your refund amount.

Customer Support

Email our team at fyxwigs@gmail.com with your order number if you have any questions about returns, refunds or exchanges.