Privacy Policy

HomePrivacy Policy

Who We Are

Our website address is: https://hyluxhair.com
HYLUX Hair operates from Qingdao, China. We supply 100% human hair wigs, hair toppers, hair extensions and matching wig accessories. This privacy policy explains how we collect, use, store and protect your personal data whenever you browse, register, place orders or message us on our official site.

Comments

We collect all data you enter in comment forms when you leave feedback on our pages. We also log visitor IP addresses and browser agent strings to block spam automatically.
 
We may send a scrambled version of your email address (a hash string) to the Gravatar service to check if you use a Gravatar profile. You can read Gravatar’s own privacy rules here: https://hyluxhair.com/privacy-policy/. Once we approve your comment, your profile picture will appear publicly alongside your message.

Media

If you upload images to our site, do not upload photos that carry embedded GPS location data (EXIF tags). Any site visitor can download these images and extract location details inside them.
When you send product photos, custom wig reference shots or return inspection pictures through our contact forms, we only use these files to make custom orders, run after-sales checks and communicate with you. We never share these images with third parties unless you give us explicit written permission.

Cookies

If you leave a comment on our page, you can choose to save your name, email and website address in cookies. These cookies cut repetitive form filling for your next comment and stay active for one full year.
When you open our login page, we place a temporary cookie to confirm your browser supports cookies. This cookie holds no personal data and deletes itself once you close your browser window.
After you log into your account, we set several cookies to save your login credentials and display preferences. Login cookies remain active for two days, while layout setting cookies last one year. If you tick “Remember Me”, your login stays valid for two weeks. All login cookies clear fully after you log out.
We create an extra cookie when you edit or publish site content. This cookie only records the post ID you modified, carries no private information and expires after 24 hours.
We also use functional cookies to track your browsing preferences, viewed items and cart contents, so we can refine your shopping experience for human hair wigs, hair toppers and hair extensions. You can turn off cookies entirely through your browser settings at any time, but some core shopping functions may stop working properly.

Embedded Content From Other Websites

Our articles may embed outside content such as videos, photos and third-party posts. When you view embedded content, your device interacts with the external website directly, just like visiting that site separately.
These external sites can collect your data, deploy their own cookies, add extra tracking tools and track how you interact with embedded content. Their tracking still applies even if you hold an active account and stay logged into their platform.

Who We Share Your Data With

We never sell, rent or trade your personal data to unrelated third parties for marketing campaigns.
We only pass essential personal details to trusted service partners to complete your orders, and this group includes:
  • Payment providers (PayPal, credit card gateways) to process order payments;
  • Global logistics carriers to ship your wig and hair goods to your delivery address;
  • Anti-spam and cloud security vendors to guard our website against risks.
We attach your IP address to password-reset emails we send you.
All our third-party service partners sign formal data non-disclosure agreements. They may only process your private information following global data protection standards.

How Long We Keep Your Data

We store all comments and their supporting metadata permanently. This setup lets us auto-approve your follow-up comments without holding them in moderation queues.
For registered site users, we save all personal details you submit to your account profile: full name, email, shipping address, order history and records of hair products you purchased. You can view, edit or erase your personal data anytime (you cannot alter your registered username). Our site administrators also access and adjust this account information.
We retain full order records for six years to meet international tax, logistics and after-sales dispute resolution rules. Once this legal storage window closes, we fully anonymize or permanently delete all your linked personal data.

Your Rights Over Your Personal Data

If you own an account on our site or left comments on our pages, you can ask us to export a full file of all personal data we hold from your submissions. You can also request full deletion of all your stored personal information. This rule excludes data we must retain to fulfill administrative, legal or security obligations.
To submit a data access or deletion request, email our support team at fyxwigs@gmail.com. Attach your registered account email and relevant order number so we can verify your identity quickly.

Where We Send Your Data

Our automated spam tools scan all visitor comments to filter junk messages.
We store your order, delivery and payment records on encrypted secure cloud servers. We may transfer this data across national borders to complete global shipping and payment processing. We follow standard data protection clauses to secure your privacy and fully comply with GDPR, CCPA and all regional privacy legislation.

Extra Privacy Terms For Hair Product Buyers

  1. Custom wig orders: We save your custom requests (hair color, density, lace size and other custom specs) only to produce your order. We delete all custom requirement records once we finish delivery.
  2. After-sales images: We keep photos you send for returns, exchanges or quality checks for up to 30 days to resolve after-sales issues, then erase all these files permanently.
  3. Marketing newsletters: We only send promotional emails if you actively subscribe to our mailing list. Every marketing email includes an unsubscribe link at the bottom; you can opt out of updates at any moment.

Contact Us For Privacy Queries

Email fyxwigs@gmail.com if you hold any questions about this privacy policy or how we manage your personal data.