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Our official website address: https://hyluxhair.com
HYLUX Hair supplies 100% human hair wigs, hair toppers, hair extensions and wig care accessories from our factory in Qingdao, China. This shipping policy explains delivery timelines, shipping fees, tracking, customs rules and delivery liabilities for all global orders.
1. Processing Time
We handle all orders within 1–3 business days after your full payment clears. Business days exclude weekends, Chinese national holidays and factory shutdown periods. Our team inspects every human hair product, completes styling packing and attaches tracking numbers before dispatch.
Custom wigs, customized hair density, personalized lace size and custom color orders require extra 35–45 working days for production, on top of standard processing time. We will email you a production schedule once you place a custom order.
During large shopping seasons (Black Friday, Christmas, Chinese Spring Festival), processing time may extend by 2–5 days due to surging order volume. We post delay reminders on our homepage in advance.
2. Shipping Methods & Delivery Time
All orders are shipped directly from our warehouse in Qingdao, China.
We partner with trusted international express couriers, including FedEx, DHL, UPS, and other equivalent carriers, to ensure safe and reliable worldwide delivery.
Express Shipping (Recommended)
Estimated delivery time: 5–10 business days
Most orders are delivered within 5–10 business days after shipment, depending on the destination country, customs clearance, and local delivery conditions. A tracking number will be provided once your order has been dispatched, allowing you to track your shipment online at any time.
Shipping Notes
Delivery times are estimates and may vary depending on the destination.
Shipping time does not include order processing or production time for custom-made products.
Customs inspections, import clearance, severe weather, public holidays, or other unforeseen circumstances may cause delivery delays beyond our control.
Remote or rural areas may require additional delivery time.
If your shipping address is considered a remote area by the courier, additional shipping charges may apply. We will contact you before dispatch if necessary.
3. Shipping Cost Rules
We provide complimentary standard shipping for all orders that reach our minimum spending threshold. The free shipping amount updates on our homepage promotional banner.
Orders below the free shipping threshold calculate shipping fees automatically at checkout, based on package weight, destination country and delivery method. All shipping charges display clearly before payment, with no hidden fees.
Some remote towns, islands and rural regions carry an extra remote delivery surcharge, which will show on your order page during checkout.
4. Order Tracking
Once we dispatch your parcel, we send an automated email containing your unique tracking number and tracking website link within 24 hours. You can also log into your account on hyluxhair.com to view real-time delivery status.
Tracking updates may take 2–3 days to refresh after shipment, especially for standard shipping. If tracking shows no updates for over 5 days, contact our support team via fyxwigs@gmail.com for assistance.
5. Customs, Duties & Taxes
All import duties, sales tax, VAT and customs clearance fees fall under the buyer’s responsibility upon package arrival in your country. We do not cover any local import taxes.
We declare package value according to your request for customs clearance. Leave a note at checkout if you need a lower declared value to reduce tax costs. We cannot mark packages as “gift” to avoid tax per international logistics regulations.
If customs detain your package for inspection, delivery time will extend. We supply all factory documents, product certificates and hair material test reports to help you clear customs quickly.
6. Delivery Issues & Liability
Choose expedited shipping if you order high-value human hair wigs, as fast shipping includes full parcel insurance.
For insured expedited parcels lost in transit, we resend a new identical product or issue a full refund after carrier loss confirmation. For uninsured standard shipping parcels, we assist you to file a carrier claim, but do not take full liability for lost packages.
If your wig or topper arrives broken, tangled or damaged during transit, take clear photos of the outer package box and damaged hair items within 48 hours of receiving the parcel, then send photos and your order number to fyxwigs@gmail.com. We arrange free replacement or partial refund after verifying your evidence.
You must double-check your shipping address before payment. If you input an incorrect address and the package returns to our warehouse, you cover the return shipping fee and new reshipping cost for re-delivery. We do not offer free re-delivery for address mistakes made by buyers.
7. Undeliverable & Returned Parcels
Carriers mark parcels undeliverable for reasons including invalid address, recipient absence, refused customs tax or missed pickup. Undeliverable items ship back to our China warehouse at the buyer’s expense.
We only reship returned orders after you pay a new round of delivery fees. If you choose to cancel the order after the parcel returns, we deduct original shipping charges and return freight from your refund amount.
8. Support for Shipping Queries
If you have questions about processing time, tracking, customs fees or delivery problems, email our customer service team at fyxwigs@gmail.com with your order number. We reply to all shipping inquiries within 24 working hours.