Terms of Service

Last Updated: June 17, 2026

Our website address: https://hyluxhair.com

HYLUX Hair operates this online store to sell 100% human hair wigs, hair toppers, hair extensions and wig care supplies. These Terms of Service create a binding legal agreement between you and HYLUX Hair when you browse our website, register an account, place orders or use any of our customer support services. By accessing our site or completing a purchase, you fully accept all rules stated here. If you disagree with any clause, you may not use our website or buy our products.

You must be at least 18 years old to place orders on our site. If you purchase goods on behalf of a minor, you take full legal responsibility for all orders and related disputes. You confirm all contact, shipping and payment information you submit is true, complete and valid. You may not use our website for illegal, fraudulent or harmful activities against our brand or other users.

When you register an account, you are fully responsible for keeping your login email and password confidential. All orders, comments and operations made under your account belong to your liability. Notify us immediately via fyxwigs@gmail.com if your account suffers unauthorized login or theft. We reserve the right to suspend or permanently delete any account that submits fake information, abuses comment sections or creates multiple malicious accounts.

All text, product pictures, logos, design drawings, descriptions and video content displayed on hyluxhair.com are the exclusive intellectual property of HYLUX Hair. You cannot copy, download, edit, resell, distribute or use our original commercial materials for personal business without our written authorization. Unauthorized reproduction of our site content will trigger legal claims for compensation. Custom wig design drafts you send to us for production remain your copyright, but we may use finished product photos for website display with your consent.

Your submitted order counts as a purchase offer. We send a formal order confirmation email once we receive your full payment, which marks the official formation of a sales contract between both parties. We accept mainstream payment methods including PayPal and credit card channels. All prices displayed on the website are final product prices, excluding international shipping fees, import duties and local taxes of your receiving country. We reserve the right to adjust product prices and promotional activities without advance notice, but price changes will not affect already paid orders. If your payment fails or gets refunded by the payment provider, we hold the right to cancel your pending order automatically.

For custom wigs with personalized lace size, hair density, hair color, length or styling requests: custom goods are non-refundable and non-exchangeable once production starts, except for confirmed factory manufacturing defects. You must double-check all custom specifications before submitting payment. Any revision requests after production begins will generate extra labor and material fees you need to cover. We only start custom production after we confirm all your customized details via email message.

All return and exchange activities strictly follow our independent Return & Refund Policy page. Unworn, unaltered regular-priced wigs and hair toppers with intact original tags and packaging qualify for return applications within 30 days after delivery. We refuse returns for worn, cut, dyed, washed or restyled hair items, all discounted sale goods and finished custom hair products. You bear all shipping fees for return delivery, and original shipping charges are non-refundable in all situations. We only offer free replacement for factory defective items verified with clear photo evidence within 48 hours of receiving parcels.

All orders ship from our warehouse in Qingdao, China, subject to the rules written on our Shipping Policy page. We do not cover any import VAT, customs duties, clearance fines or storage fees charged by your local customs authority. You take full responsibility for tax payment and customs clearance of incoming packages. We cannot guarantee delivery timelines will avoid delays caused by customs inspection, postal backlogs, natural disasters or carrier strikes. We provide factory test certificates to assist customs clearance upon your request.

You are forbidden to carry out the following acts on our website: posting abusive, discriminatory, violent or spam comments; submitting fake order information to occupy inventory; stealing other users’ account data; using automated bots to scrape massive website data; imitating HYLUX Hair staff to defraud other customers; spreading computer viruses or malicious links through our comment or message system. Once we detect prohibited conduct, we will block your access to the site and reserve the right to pursue corresponding legal liability.

Our blog and product pages may contain embedded videos, images and hyperlinks leading to third-party platforms. We have no control over the content, privacy policies or service standards of external websites. Any risks you encounter while visiting third-party links are your sole responsibility, and we will not compensate for losses generated from third-party platforms.

HYLUX Hair will not be liable for indirect losses including lost profits, business interruption or reputation damage arising from product use or website access. Our maximum compensation limit for any confirmed product defect or shipping fault equals the full payment amount of your single order. We are not responsible for hair damage caused by improper personal care, heat styling, chemical dyeing or long-term daily wear after you receive the products.

We reserve the full right to revise these Terms of Service at any time. Updated clauses will be published on this page with a new “Last Updated” date. Your continuous use of our website after revisions take effect means you agree to accept all updated rules. We suggest checking this page regularly for policy adjustments.

These terms are governed by the laws of the People’s Republic of China. Any disputes arising from website use or product sales will first be resolved through friendly email communication between you and our customer service team. If negotiation fails, disputes will be submitted to the local people’s court in Qingdao, China for final judgment.

If you hold questions, disputes or suggestions related to these Terms of Service, send an email to our official customer service mailbox: fyxwigs@gmail.com. We will reply to valid inquiries within 24 working hours.